... as channels have really proliferated." ? Direct agencies used to have a much more straightforward role, as direct mail served as the primary one-to-one channel for most marketers. Just a decade ago, Kennedy points out, Epsilon managed databases for ...
http://www.dmnews.com/pages/article.aspx?articleid=136862&pagetypeid=2
http://www.dmnews.com/pages/article.aspx?articleid=136862&pagetypeid=2
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