... is similar to the direct marketing challenges of near 20 years ago during the rise of the call center and direct mail. While there is currently a proliferation of new media, successful marketing teams have always coped with the dynamics of change. ...
http://www.adotas.com/2013/09/today%e2%80%99s-customer-experience-what%e2%80%99s-changed-for-marketing/
http://www.adotas.com/2013/09/today%e2%80%99s-customer-experience-what%e2%80%99s-changed-for-marketing/
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