3 Reasons to Care About Social CRM-and One Not to

Social CRM is everywhere these days it seems. Just about every vendor in the CRM and enterprise software spaces in the past year has relabeled its product as social CRM, and most of the startups talk about it as if it's the solution to all problems.

http://www.dmnews.com/3-reasons-to-care-about-social-crmand-one-not-to/article/313321/